Support

AnalytiX DS’ technical support center is rated as one of the most effective support centers the industry offers. Our technical support resources understand how to deliver support with EXCELLENCE and ensuring prompt, effective and high-quality support services to AnalytiX DS customer with paying support contracts.

By subscribing to our support services, organizations using AnalytiX DS’ solutions benefit from the knowledge of our partners and technical experts who are directly connected with AnalytiX DS’ Research & Development and Customer Advisory Board (CAB) team members. These services are designed to bring effectiveness, security and peace of mind to our paying support subscribers and ensure – if there is an issue, we are here to support you!

Technical Support

Global Support ServicesFREE Community VersionCommunity Version with Active SupportPlatinum Support
Access to Certified Versions
Automatic Upgrades
Bug & Issue Tracking System
Community Support Forum
Guaranteed Response Times
Guaranteed Diagnostic Turnaround Times
Unlimited Incidents
Web Support (24x7)
Email Support (24x7)
Global Phone Support
Online Chat Support
Global 24-Hour Support  

Contact Support

North America

Mon-Fri: 9AM - 5PM (EST)
Dial: +1 (800) 656-9860

EMEA

Mon-Fri: 8AM to 5PM (GMT)
Dial: +44 (0)207 193 6563

APAC and Australia

Mon-Fri: 9.30AM - 7PM (AEDT)
Dial: +61 3 9018 5343
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